Return & Refund Policy

At ZorvexGear, we want you to be satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unused, unworn where applicable, with all original accessories, tags, manuals, and packaging included. You may also be asked to provide your order number, receipt, or other proof of purchase.

To request a return, please contact us at zorvexgear@gmail.com before sending any item back.

Once your return request has been reviewed and approved, we will provide you with the appropriate return instructions and return address. Please do not send products back without contacting us first, as unauthorized returns may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, incomplete, or you receive the wrong product, contact us as soon as possible at zorvexgear@gmail.com with your order number and clear photos or videos showing the issue.

We will review the matter and, where appropriate, arrange a replacement, refund, or another suitable resolution.

Defective goods are also subject to applicable consumer protection rights in the country where the order was purchased or delivered.

Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, personalization, or other reasons permitted by applicable law. These may include:

• Personalized or custom-made products
• Personal-care or hygiene-sensitive products once opened
• Perishable goods
• Hazardous materials, flammable liquids, or gases
• Gift cards
• Items specifically marked as final sale, where permitted by applicable law

If you are unsure whether your product is eligible for return, contact us before sending it back.

This policy does not limit any return, refund, replacement, or cancellation rights that cannot legally be excluded under applicable consumer protection laws.

Return Shipping

For returns related to a damaged, defective, or incorrect item caused by ZorvexGear or fulfillment, we will provide appropriate return instructions and may cover the return shipping cost where applicable.

For returns due to a change of mind, incorrect selection, or other customer-related reasons, return shipping costs may be the responsibility of the customer unless otherwise required by applicable law.

Original delivery charges may be non-refundable unless the return results from an error on our part or applicable law requires otherwise.

Exchanges

If you would like a different product, size, model, or variation, the quickest option is generally to return the original eligible item and place a new order once your return has been approved.

For defective or incorrect items, contact us first so we can determine the most appropriate solution.

Refunds

Once we receive and inspect your returned item, we will notify you whether the refund has been approved.

If approved, your refund will normally be issued to the original payment method. Processing times can vary depending on your bank, card issuer, payment provider, and country.

Please allow up to 10 business days after refund approval for us to process the refund. Your bank or payment provider may require additional time before the funds appear in your account.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at zorvexgear@gmail.com.

Orders in Saudi Arabia and Gulf Countries

ZorvexGear currently serves customers primarily in Saudi Arabia and other Gulf Cooperation Council (GCC) countries.

Where local consumer protection laws provide customers with additional rights relating to returns, defective products, refunds, cancellations, or delayed deliveries, those statutory rights will continue to apply.

In Saudi Arabia, the Ministry of Commerce specifically expects e-commerce stores to maintain clear exchange, return, and refund policies, and Saudi e-commerce rules provide statutory protections beyond a merchant’s voluntary store policy.

Contact Us

For any return, refund, exchange, or product issue, contact:

ZorvexGear Customer Support
Email: zorvexgear@gmail.com

Please include your order number and a short description of your issue so we can assist you more efficiently.