Shipping Policy

At ZorvexGear, we aim to make getting your gear as simple and reliable as possible. We work with established fulfillment and delivery partners across Saudi Arabia and the Gulf region to process, pack, and deliver your orders.

Order Processing & Confirmation

Once you place an order with ZorvexGear, your order may be verified before it is prepared for shipment.

For Cash on Delivery (COD) orders, you may receive a confirmation call or message to verify your order and delivery information before dispatch.

Please make sure that the name, mobile number, city, and delivery address provided with your order are accurate. Incorrect or incomplete information may result in delays or unsuccessful delivery attempts.

Delivery in Saudi Arabia

For orders within Saudi Arabia (KSA), our estimated delivery time is:

2–4 business days after order confirmation.

Most orders may arrive sooner depending on your city and location.

Delivery to remote areas or certain locations outside major cities may require additional time.

Please note that delivery times are estimates rather than guaranteed delivery dates. Delays may occasionally occur because of courier operations, public holidays, severe weather, high order volumes, incorrect address information, or other circumstances outside our reasonable control.

Shipping Across GCC Countries

ZorvexGear is focused on serving customers throughout the Gulf region.

As we expand availability, products may be available for delivery to:

Saudi Arabia, United Arab Emirates, Kuwait, Qatar, Oman and Bahrain.

Available destinations, shipping charges, and estimated delivery times may vary depending on the customer's country, location, and product availability.

The delivery estimate shown at checkout or communicated for your particular order should be considered the applicable estimate for that shipment.

Shipping Charges

Applicable shipping or delivery charges will be displayed during checkout or as part of your order total before the order is completed.

Shipping costs may vary depending on the destination, delivery area, product, and available shipping method.

Remote locations may be subject to different delivery charges where applicable.

Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations.

If COD is selected, please ensure that your telephone number is correct and that you are available to confirm and receive your order.

Our fulfillment or delivery partner may contact you before dispatch or delivery.

Order Tracking

Where tracking information is available, it may be provided after your order has been processed and dispatched.

You may also receive delivery updates directly from the courier or fulfillment partner through SMS, phone call, WhatsApp, or another available communication method.

Failed Delivery Attempts

Please provide complete and accurate delivery information when placing your order.

A delivery may be unsuccessful if:

• The customer cannot be reached using the provided phone number.
• The delivery address is incorrect or incomplete.
• The customer is unavailable to receive the shipment.
• The customer refuses a confirmed Cash on Delivery order.
• The courier is unable to access the delivery location.

If there is an issue with your delivery, please contact us and we will assist you where reasonably possible.

Damaged, Incorrect or Missing Items

Please inspect your order when you receive it.

If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at zorvexgear@gmail.com.

Please include your order number and, where applicable, clear photos or videos of the item and packaging so we can investigate the issue.

Returns and refunds are handled according to our Return & Refund Policy.

Delivery Delays

Although we work to have orders delivered within the estimated timeframe, occasional delays may occur.

If your order has not arrived within the expected delivery period, please contact us at zorvexgear@gmail.com with your order number.

We will review the shipment status and assist you accordingly.

Changes to Your Shipping Address

If you notice an error in your delivery information, contact us as soon as possible at zorvexgear@gmail.com.

We cannot guarantee that an address can be changed after an order has been confirmed, processed, or dispatched.

Contact Us

For questions regarding shipping, delivery, or the status of your order, please contact:

ZorvexGear Customer Support
Email: zorvexgear@gmail.com

Please include your order number when contacting us regarding an existing order.